If you want to return or exchange your bike, please begin the process by letting us know.
After making sure that your order qualifies, we will send an email to you with a pre-paid return label. You will then need to print the label, re-package the bike and place the return label on the box. The email contains instructions for contacting Fedex to let them know when and where to pick up the bike.
After we receive and review the bike, we will issue a refund.
If you need a box, you can generally find these for free at any bike shop. It is always a good idea to call ahead to see if the shop has boxes on hand that day. For most bikes, adequate dimensions will be about 56" x 27" x 8".