Christmas is a wonderful, crazy time of year. Along with all of the wonder and magic, there is a serious deadline and the stakes are high.
More than anything, we want everything to go smoothly for you and your loved ones. We will do whatever we can to help get things right if they are anything is less than perfect. The one thing that we can't overcome is when the time gets too short.
Please give us a call at (310) 982-2877. If we miss your call, we will call you back within twenty minutes if the call was missed during business hours. If we miss your call outside of business hours, we will call back early on the next business day.
Here are some tips to help you make this Christmas another great one.
1. December 18, 2019. This is the last day that we can ship to the east coast. If you need a part, we may not be able to get it to you by Christmas if processed after December 18.
2. Check the bike as soon as it arrives at your house. You may not be planning to assemble the bike until closer to Christmas, but please check the bike over as soon as it's delivered to make sure that everything is okay. If you need anything, we will still have time to help you in time.
3. Plan ahead. Bicycles have many parts that can move and bend or get scratched or break. They require assembly. They require adjusting. In other words, a bike is not a book. We recommend assembling the bike immediately upon arrival so that you can see if there are any issues form shipping damage or if you are having any difficulties with assembly. At the very least, open the box and inspect the bike immediately upon delivery. We will gladly and promptly send out any parts or assistance, but shipping still takes a few days.
4. Two reasons why an issue may be better than it seems at first. First, we will make things right for you. Things don't always go according to plan, but we want to make things right when they aren't. We really, really want five-star reviews. Call us. We will fix it.
Second, there may be parts or features on your bike that are not familiar to you. We get many inquiries about intentional features that may look like problems such as certain indents on fenders or axles that seem too short. Please give us a call. We're here for you.
5. HOW TO SAVE THE DAY. If you are assembling the bike on Christmas Eve or Day, any delays or problems will feel amplified by the importance of the moment and all the other demands placed on you at this busy time. We will do what we can during business hours. We also want to reassure you that there are often many things that you can do to save the day:
5a. Get the bike rideable. In almost all cases, a bike can be made rideable. For instance, even thought he fenders should be perfect, sometimes that get damaged in shipping. We wish that this was not the case, but it happens. We will send new fenders out right away, but there may be too late to arrive in time. If you are assembling before December 18, then we should be able to get parts to you in time.
5b. Missing Parts: If you think that you are missing parts, please continue with assembly as best as you can. In almost all cases of missing parts, the parts are not actually missing. Hardware is often already pre-installed in the bike itself (some of our manuals still say that there is hardware in Box 3-- this is incorrect). Also, sometimes parts have been accidentally removed and are hidden in the packaging. For instance, sometimes the axle nuts are removed with the plastic wheel protectors.
6. Call us! We have mechanics who can help you. (310) 982-2877
7. We have an ever-evolving bank of assembly PDFs and videos. Please find it here: https://www.sixthreezero.com/blogs/assembly-instructions
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