Does your bike have a product defect or was it damaged in shipping or manufacturing?
We're here for you! We take damage claims very seriously.
If you need to make a damage claim, please let us know by sending an email to firstname.lastname@example.org or giving us a call at (310) 982-2877.
After we process the claim, you will receive an email within three business days that contains tracking information. If you do not receive this email within three business days, please let us know.
We aim to send out all damage claims within 24 hours, and we usually do.
How to submit a damage claim.
We will need some information to make sure that we get the right part to the right place.
Please be prepared to give us your name and order number. We also ask for a photo and serial number. We submit the photos and serial number to Fedex or to the factory to track the issue and prevent it from happening in the future.
If you ordered from Amazon, we probably do not have access to any of your order information. If you ordered from Amazon, we will need the following information. Please have this information ready to ensure faster processing.:
1. Where the bike was purchased
3. Name on the order
4. Shipping Address
5. Model of the bike
6. Color of the bike
7. Is the bike a single, 3, 7 or 21 speed
8. Serial Number-- Location instructions below
9. Issue/concern on the bike
10. List of parts needed
11. Photo/video of damaged/replacement parts
Where is the serial number?
The serial number is found in three places.
1. For sixthreezero bicycles, the serial number can be found on a yellow sticker on the box.
2. For all non-electric bikes, the serial number is found on the very bottom of the bike, underneath the area where the cranks attach. You will need to flip your bike upside down to see it. I have attached a photo below that can help you locate the serial number.
3. For e-BIKES, the serial number is on the very front of the bike, on the head tube.