Please see Ebike error codes and their corresponding descriptions below:
|36||Motor Hall Defect||Reconnect the motor wire. Find the motor wire near the hub motor, disconnect it, and then reconnect it to restart the motor. If the error code is still on the display, please send an email to after-sales with providing a relevant video, the motor serial, bike serial number, and the motor connector, we will help you replace the motor.|
|37||Brake Failed or Brake Applied While Turning On||Unplug the brake levers one by one to confirm whether it is caused by the left or right brake lever. Please check the instruction video https://www.youtube.com/watch?v=Jwp4VPSr2zU.
Try to adjust the screws to see if it can be solved. Please check the instruction video https://youtu.be/Eimq2N6RtoA.
If there is still an error code 25, you need to provide the relevant video, bike serial number and contact the after-sales service to replace the brake lever.
|6||Low Voltage Protection||Check that your battery is fully charged|
|35||Motor Phase Line fault||Check your motor for damage.|
|10||Controller temperature sensor failure||Check your controller for damage|
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