We never ship used or returned bikes.
Even if a returned bike arrived in pristine condition, a situation that we have never encountered, the bike would still be considered unfit for online sale and will be sold in our Torrance store or locally for a discount.
There are used or returned bikes available on Amazon Warehouse Deals. We cannot make any claims or warranties for these bikes, and these bikes are likely to be in a compromised condition. However, we may have parts available for purchase if you need them to get one of these bikes up and running.
Many of our new bikes may be opened and taped for various reasons.
The most common reason is for custom bike orders. In order to customize a bike, it is necessary for us to take the bike out of its box. We remove the bike, complete the customization, and then repackage it. Since the original packaging has been compromised at this point, we tape the box to make sure that it is fit for shipping.
Many Firmstrong bikes, which we also sell, are opened at the warehouse, repackaged, and then taped closed. This is because we have found the packaging around the fenders to be inadequate. We open the boxes on fender bikes, add some packaging, and tape it closed again.
Additionally, if we feel that a box needs extra attention before shipping, we will tape it where needed.